Zendesk
Customer service and engagement platform
Freshdesk
Cloud-based customer support software
Intercom
Conversational relationship platform
ServiceNow
Enterprise IT service management and workflow platform
Jira Service Management
IT service desk with modern incident and change management
Freshservice
Cloud-based IT service management software
Help Scout
Email-first shared-inbox help desk designed for small teams who want a human, conversational customer experience.
Front
Shared inbox and customer operations platform — team collaboration on email, chat, and SMS.
Kustomer
CRM-style customer service platform — a single timeline view of every customer across channels and orders.
Gorgias
E-commerce-focused help desk — tight Shopify integration with order-level automation and macros.
Gladly
People-centered customer service platform — one lifelong conversation per customer across every channel.
Plain
Developer-first customer support platform — API-driven workflows, Slack-native experience, AI-powered tier 1.
Pylon
B2B customer support platform — Slack-shared-channel-first, AI-powered ticketing, and CRM-style customer profiles.