✓ Use when
For IT teams wanting user-friendly ITSM at reasonable cost. Great alternative to ServiceNow for mid-market.
✗ Avoid when
For very large enterprises with complex customization needs.
What is Freshservice?
Freshservice provides intuitive ITSM with incident, problem, change, asset management for IT teams at affordable pricing.
Key features
✓Incident management
✓Problem management
✓Change management
✓Asset management
✓Service catalog
✓Mobile app
Integrations
SlackMicrosoft TeamsFreshworks suite
Third-party ratings
G2
4.6· 1,234 reviews
Capterra
4.5· 876 reviews
💰 Real-world pricing
What people actually pay
No price data yet — be the first to share
No price data yet for Freshservice. Help the community — share what you pay (anonymized).
User Reviews
Be the first to review this tool