Front

Shared inbox and customer operations platform — team collaboration on email, chat, and SMS.

Professional

Pricing Tier

Easy

Learning Curve

2–4 weeks

Implementation

small, medium, large

Best For

Visit website ↗🔖 Save to Stack Ask AI about Front

✓ Use when

Account-owned B2B support, logistics, and service operations where each conversation has a clear owner and history matters.

✗ Avoid when

Pure ticketing at scale (Zendesk is stronger), knowledge-base-heavy self-service, or telephony-primary support.

What is Front?

Front blends the simplicity of email with help-desk functionality. Each conversation is shared with the team, comments and drafts happen in-thread, and rules automate assignment. Especially popular with logistics, travel, financial services, and B2B services where each account is assigned to a specific rep who owns the relationship end-to-end. The platform now includes AI assist for drafting and summarization. Not a pure ticketing system — it sits between inbox and help desk.

Key features

✓Shared inbox with internal comments

✓Email, SMS, chat, social channels unified

✓Rules engine for assignment and routing

✓Analytics on SLAs and response time

✓AI drafts and summarization

✓CRM-style contact records

Integrations

SalesforceHubSpotSlackJiraAsana

💰 Real-world pricing

What people actually pay

No price data yet — be the first to share

No price data yet for Front. Help the community — share what you pay (anonymized).

User Reviews

Be the first to review this tool