Gorgias

E-commerce-focused help desk — tight Shopify integration with order-level automation and macros.

Professional

Pricing Tier

Easy

Learning Curve

1–3 weeks

Implementation

small, medium, large

Best For

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✓ Use when

Shopify and BigCommerce DTC brands scaling past 200 tickets/month who want e-commerce-aware support tooling.

✗ Avoid when

B2B SaaS, marketplaces, or any non-e-commerce support use case — it lives and dies with order data.

What is Gorgias?

Gorgias is the purpose-built help desk for Shopify and BigCommerce merchants. Every ticket shows the customer's orders, shipping, and returns in-line so agents can issue refunds, cancel orders, or duplicate orders without leaving the conversation. Auto-responses handle "Where is my order?" and other high-volume tickets. The most defensible alternative to Zendesk for DTC brands; loses to enterprise help desks once brands grow beyond e-commerce.

Key features

✓Shopify order data in every ticket

✓In-ticket refund and order editing

✓Auto-responses for WISMO tickets

✓Macros with order variables

✓Revenue statistics per agent

✓Instagram and Facebook integration

Integrations

ShopifyBigCommerceKlaviyoRechargeLoop Returns

💰 Real-world pricing

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