Editorial picks · Updated continuously

Best AI customer support tools

AI agents that actually resolve customer queries autonomously. Decagon, Intercom Fin, Sierra, and the incumbents being disrupted.

#1Help Scout· starter

Email-first shared-inbox help desk designed for small teams who want a human, conversational customer experience.

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#2Front· professional

Shared inbox and customer operations platform — team collaboration on email, chat, and SMS.

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#3Kustomer· enterprise

CRM-style customer service platform — a single timeline view of every customer across channels and orders.

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#4Gorgias· professional

E-commerce-focused help desk — tight Shopify integration with order-level automation and macros.

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#5Jira Service Management· starter

IT service desk with modern incident and change management

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#6Gladly· enterprise

People-centered customer service platform — one lifelong conversation per customer across every channel.

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#7Zendesk· professional

Customer service and engagement platform

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#8Freshdesk· starter

Cloud-based customer support software

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#9Intercom· professional

Conversational relationship platform

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#10ServiceNow· enterprise

Enterprise IT service management and workflow platform

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