AI agent assist for contact centers — real-time prompts, post-call coaching, and AI agents for voice and chat.
AI agent assist that delivers real contact-center productivity
Cresta is the leader in real-time AI agent assist for large contact centers. Verizon, Intuit, Cox, and Brinks Home report meaningful productivity gains. The 500+ agent floor and integration depth set the buyer profile clearly.
Conversational AI platform for customer experience — Bret Taylor and Clay Bavor's post-OpenAI startup, now $4.5B valuation.
The post-OpenAI conversational AI bet
Sierra has Bret Taylor's relationships, real enterprise traction (WeightWatchers, ADT, Sonos), and outcome-based pricing that aligns with buyer interests. The price tag and lack of self-serve onboarding limit it to mid-market and up.
AI customer service agents for high-consideration brands — Eli Lilly, ClassPass, and Notion use it.
The $4.5B AI concierge bet — buying serious, building fast
Decagon has gone from startup to category leader in 30 months, with 100+ enterprise customers and a $4.5B valuation. The product is genuinely best-in-class for complex autonomous support; the question is whether enterprises are ready to hand that much CX to an AI.
Enterprise AI agent platform for customer service — trained on your content to resolve cases autonomously.
Generative AI for customer support — Solve auto-resolves, Assist helps agents, Triage routes tickets.
Not sure which alternative fits?
Describe your situation. The advisor reads your goals, constraints, and existing stack — then names 3 of the above with honest tradeoffs.
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